In the watchmaking industry, Rolex’s repair standards typically require 4–6 weeks, and that's under ideal conditions with ample manpower and non-complex watch types.

Since Bard's Whisper utilizes highly intricate handcraft techniques for its watches, every production process involving craftsmanship takes significant time—usually 4–8 weeks. Therefore, our repair process is divided into the following two stages:

1. Sculpture Craft:

Because the sculpture aspect is part of artistic restoration, focusing on aesthetic adjustments and design refinements, it generally requires more time to ensure the sculpture’s beauty is restored. After adjustments, the watch is placed on a rotation machine to observe whether it’s secure, which typically takes 3–5 days of focused observation.

2. Movement Repair:

The Swiss automatic movement contains over a hundred components, and reasons for repair can be varied and complex. Common causes include:

• Inaccurate timekeeping (requires cleaning and oiling)

• Water resistance failure

• Loose screws

• Magnetization

• Damage from impacts, etc.

For general mechanical watches, a simple studio repair usually involves: identifying the issue, replacing parts, using a movement timing machine to test accuracy, reassembling, and fully winding and resting the watch—usually completed within 14 days.

BW’s “Gothic Origin” Standard Repair Process:

• Inspect appearance, register repair details, schedule and send back to the original Tainan factory for inspection, disassemble the intricate sculpture (the sculpture and dial must be removed before repairing the movement).
  Estimated time (including transport): 7–10 days.

• Repair the movement, test timekeeping, rest for 48 hours, and reassemble after confirming the movement is fully functional.
  Estimated time: 3–5 days.

• Reinstall the movement and case, mount the sculpture (the most labor-intensive part), adjust the sculpture aesthetics, check alignment of all parts, assemble hands, and close the case.
  Estimated time: 1–3 days.

• Final assembly and inspection, vacuum pressure test for water resistance, place on a rotation machine for 12 hours to check for any loosened parts.
  Estimated time: 3 days.

In the most ideal situation, each batch’s “fastest repair process” takes about 2 weeks. However, if any step fails, it must be restarted from scratch. Realistically, if all tests pass smoothly, the average repair period is about 3–4 weeks (around 30 days). In less favorable cases, it may take 4–8 weeks. Thus, we announce a repair timeframe of 30–60 days.

Because our creations are not typical watches but pieces of art and craftsmanship, much of the repair time is dedicated to fine-tuning details.

Bard's Whisper’s “Gothic Origin” and other sculpted watches involve a complex creation process. We approach each piece with the utmost artisan care. We apologize for any inconvenience and thank you for your patience and support. These types of complex sculptural handmade pieces are rare in the market and require significant time and effort to perfect.

Appendix:
Excerpt from “World Watches”

It’s always frustrating when a watch breaks, but it’s advisable to remain calm when sending a watch for repair. Industry surveys show that about 50% of problems are usage-related and can often be resolved through adjustments without requiring actual repairs.

One case involved a watch owner sending in a watch claiming it had stopped working. After testing, the technician found the watch was not broken; it had simply stopped because the owner’s activity level was too low to keep it wound. Instead of disassembling the watch right away, the technician first placed it on a machine to simulate wearing and observed the power reserve, followed by tests on the timing machine to check winding efficiency and the balance wheel's amplitude. Only if a problem was found would formal repairs begin.

Another common issue is magnetization. Since mechanical watches are composed entirely of metal components, magnetization can impact their function, though this is unrelated to the watch's intrinsic quality.

Today, the meaning and value of mechanical watches have evolved—they are increasingly viewed as artistic and craft objects. As such, they must be appreciated from a different perspective. After all, any work that is completed purely by hand will require substantial time, and that’s precisely where its value lies.